What Our Clients Are Saying About Us
We Did Not Hesitate to Use the Bernsen Team Again . . .
We had the pleasure of working with Carole, Matt, and Paul for 2 home sales and a home purchase over the span of 3 years. Given the great experience we had 2 years ago, we did not hesitate to use the Bernsen team for our latest home sales when we had to move out of state. Every single instance has been as enjoyable as possible. Carole and the rest of the Bernsen team were extremely responsive, knowledgeable, and understanding. Their attention to detail is second to none, and we found the team’s knowledge of the intricacies of the local market to help us sell our homes for a price we were comfortable with, quickly. It starts with the Bernsen’s team wide range of resources including professional photographers and ability to present the home in a way that drew the most interest from prospective buyers. In the negotiation phase of the sale, they were able to give us accurate comparisons and provide realistic expectations on both pricing the house to sell, and the approximate price to offer when buying a home. In the negotiating phase, Carole’s knowledge on what thing were appropriate to fix, both as a buyer and a seller, helped ease the anxiety between the initial contract and closing date. With any issues that arose, the team had a large network of professionals that were able to address a large range of potential problems—electrical issues, structural problems, finishes. In short, we can not emphasize enough how highly we recommend the whole Bernsen team for any home sales or purchases. You will not be disappointed.
- Richard and Stephanie Tsai
We Made the Right Decision
We interviewed 4 Realtor Agency's and chose the Bernsen Team to sell our house. We absolutely made the right decision. They understood the neighborhood and unusual school situation as well as the value of our renovated home. We worked with all members of the team but had the most contact with Matt and Carole. It was obvious that Mat had handled many negotiations and we were very pleased with the final outcome. If we had to do it all again we would have chosen the Bernsen Team without hesitation
- Betsy Schneider
A Consummate Professional
Carole Bernsen's team was a pleasure to work with. I chose her team to represent me in the purchase of my new home and I was impressed I chose to use them to represent me in the sale of my previous home. I worked primarily with Paul Bernsen who I describe as a consummate professional. I’ve referred Carole Bernsen’s team to friends and family and will continue to do so without hesitation.
- Justin Browne
Paul Went Above and Beyond
I worked with Paul Bernsen to purchase my house. He was extremely patient as I looked at houses and went out of his way to show me properties and answer my questions. Once I found my house, he advised me on the best way to structure my offer given the highly competitive market. Thanks to his quick work, guidance and expertise, my offer was chosen among the multiple contracts that were written on the house. He guided me through the entire real estate purchasing process step-by-step making it so much more manageable than I expected. Paul went above and beyond on every count to help me with the process. I can't recommend him highly enough.
- Paula Eichholz
Surrounded by Quality People
First, I have great respect for Paul Bernsen as he sold my family home in 36 hours with 3 solid offers. Second, he was my agent for the purchase of a condo in Kirkwood. The condo is a great fit because Paul took the time to learn about my needs and make all the details appear seamless. He is supported and surrounded by quality people in all aspects of real estate from Title companies to appliance removal. Paul is dedicated to his craft and it shows. Thank you for all you have done for my family this past year!
- Jacq K
Wealth of Knowledge
Paul and his team was recommended to my wife and I when we expressed interest in moving into the Kirkwood/Webster Groves area. Paul was not only extremely knowledgeable on real estate and home
buying, but provided us with a wealth of knowledge on house maintenance, structural care, and general ins and outs of purchasing a home in this area. We landed a home in Glendale that we absolutely love and could not have done it without Paul's help. He was readily available to meet with my wife and I and was quick to respond with any concerns...even to this day if we have questions on home items, he is quick to respond and provides us with the best options. Would recommend Paul to anyone!
- David Piskulic
Experience is Second to None
We used the Bernsen team to both sell our old home and purchase our new home a few years ago. We worked with the entire team and had a terrific experience on both sides, buying and selling. As we starting the search for our next home, we have come back to the Bernsen team to help us again! Their professionalism and attention to detail coupled with many years of experience is second to none! I'd recommend them to anyone looking to buy OR sell in the St. Louis area!
- Michael Garavaglia
Great Work Ethics
Paul Bernsen helped us find our current house in Kirkwood, and I would recommend his team to our to family and friends without a second thought. We moved back to Missouri from another state and didn't have a lot of time to look. Paul was really good at zeroing in on houses that fit our budget and needs via phone and email first, so we could make the best use of time when we were able to be here. Great work ethic, great source of knowledge about the community here. Very positive experience overall.
- Dylan Lacewell
Less Stressful than Expected
I know the Bernsens personally, and I was so happy to have Paul help me purchase my home. He took the time to research homes that fit my needs. Paul and the Bernsen Team were always available to answer my questions throughout the whole process. They made buying my home way less stressful than I was expecting. I recommend the Bernsen Team to all my friends.
- Marian Solari
Highly, Highly Recommended
It was an absolute pleasure working with Paul to purchase our first home! We can't say enough good things about Paul and the whole Bernsen team. Paul was so professional, knowledgeable, patient, and accommodating. He listened to us and answered all of our questions along the way but most of all he was genuinely looking out for our best interests. As first time homeowners and newbies to the St. Louis area looking to find our dream home in a short period of time, we can honestly say that we were lucky to have had Paul as our realtor. Because of Paul, a process that can oftentimes be daunting and stressful turned into one that was fun and enjoyable. I should also mention that we learned about Paul from a co-worker who had recently purchased their first home with Paul as their agent. Now we are the ones recommending Paul to anyone who is looking to buy or sell a home in the area. Highly, highly recommended!
- Reza Salari
Experience in Kirkwood Was Key to a Smooth Transition
Carole helped my wife and I buy our first home in Kirkwood in 1992, and when we decided to purchase a smaller home in 2018 we knew who to call. Carole now has a team, and everyone went out of their way to help us sell our old home and find a new one just blocks away. The Bernsen team was with us every step of the way, and their experience in Kirkwood was key to a smooth transition for us.
- Thomas Foy
Would Absolutely Recommend the Bernsens
I simply could not leave a review that would do justice for the Bernsen team. My husband and I worked with them when looking for our first home. We were pretty picky as we really wanted it to be our forever home, and David was so patient and helpful throughout the entire process. He was incredibly knowledgeable and was always frank with us about whether he thought each particular house would be a wise choice for us. Thus it was 3 months and 33 houses later (did I mention we were picky?) that we found our home! Paul made the rest of it look easy and had everything done so quickly. I would (and do) absolutely recommend the Bernsen’s to everyone and anyone that was in need of a realtor.
- Trish Myers
Process Was Very Painless
We thoroughly enjoyed our experience with Paul and the entire Bernsen team. Buying a house is stressful but the Bernsens made the whole process very painless. Every detail was covered and we didn’t have to worry about a thing. Everyone was super helpful! We recommend the Bernsen team to all of our family and friends.
- Molly Kramper
Vast Network of all Things Real Estate
The Bernsen Team negotiated a great deal on a house for us. They were there every step through inspections to close. They have a vast network in all things residential real estate. #1 in Kirkwood for a reason.
- Nongnoot V.M
Deftly Negotiated the Offer, Inspection, Closing
Carole and the team were professional and thorough as we went through a protracted search for the perfect Kirkwood home. The final deal was complicated by several unusual situations, but Carole deftly navigated the offer, inspection and closing process. Being new to MO, we are glad several people highly recommended Carole and got us connected with the perfect team for our needs
- Daniel Koskovich
Culmination of Experience and Communication
We could not have asked for a better experience than with Carol and her team. From the first walk-thru to our marketing and staging sessions and closing, it was clear that these people new their “stuff.” The sale could not have gone more smoothly, and I am convinced that it was a culmination of experience, great communication and knowledge of what sellers need and buyers want that made this such a seamless transaction.
- Colleen Douglas
Fantastic Bernsen Team
Our experience with the Bernsen Team was Fantastic! Every member of the team brought their strengths to selling our house over the asking price to a buyer that toured our house within 2 hours of the first showing. I can't say enough good things about Carole, Matt, David and Paul. Great Team!
- Buck Schneider
Advocated Well for Us
My husband and I bought our first home with the help of Paul Bernsen. The experience was great and smooth!! Paul (and the rest of the Bernsen team) were extremely professional in making sure we got the best possible help and advocated well for us as clients. I’d highly recommend the Bersen Team if you are looking to buy or sell your home.
- Christa Walker
You Made A Dream Come True!
We praise you and can not fully express the level of gratitude we have for all your help. You have quite literally made a dream come true in our vision for our family and we will never forget the role you played in helping us get settled in St. Louis. You exceeded our experiences with RE agents in the past by a long shot! Thank you for your wisdom, expertise, diligence and mostly for your patience and perseverance.
- The Shostaks
Very Knowledgeable about Kirkwood
Carole is the best and so are her sons. They are a great asset to CBG and very knowledgeable about Kirkwood. They are also wonderful people to work with, very professional and very caring.
- Ann Kammer Trust
Went Out of His Way!
Paul was knowledgeable, helpful and went out of his way to be accommodating to our needs.
- Brian and Valerie Lananna
Exceeded Our Expectations . . .
Carole and David exceeded our expectations in all areas of the home buying process. They were extremely prompt in getting back to us, even with my silly questions. There wasn’t a single detail
overlooked. We will never use another real estate agent. They really made us feel like we were a part of their family.
- Matthew and Dana Middleton
Exceptional in Every Way . . .
Carole Bernsen and the whole team were just exceptional in every way. All questions were answered and each step of the process was explained in detail. Carole and everyone in the team were so thorough and so professional. It made a potentially stressful situation, so much easier to manage.
- Mary Hennessy
Brilliant . . .
Carole Bernsen is brilliant. She really knows how to package and market a property in a difficult market. We closed in less than 60 days after listing despite the polar vortex. To our credit, we recognized her talent and followed her advice completely.
- David and Norma Schnedler
Well Organized Approach . . .
This was the sale of our mother’s home; one in which many of her eight children lived. Carole Bernsen and her sons were great! They made the extra effort to ensure that all of our family’s needs were considered and handled every detail in a meticulous and professional manner. Their approach to selling Mom’s house in the manner most beneficial to our family (i.e. getting it on the market at the exactly correct time), and their familiarity with the Kirkwood area got the optimum results for seller and buyer alike. If you are looking for strong referrals for Carole or any of her sons, please feel fee to contact me. Very professional and well organized approach from listing through closing.
- John Allhoff
Invaluable Assistance . . .
Thank you for your invaluable assistance with selling my mother’s home. She was very comfortable with us and we appreciated the advice and knowledge.
All Transaction Aspects Were Great!
Carole, David and the rest of the Bernsen Team were tremendous. We will definitely recommend them to all our friends in the Kirkwood area.
A second handwritten note from Jeffrey and Heidi read:
Thank you so much for all your help, advise, and kindness through this life-changing process. We are so happy that the Sears family recommended you to us. Thank you!
- Jeffrey and Heidi Klco
Keeping It All In The Family . . .
Work with the Bernsens of Coldwell-Banker Gundaker. My wife and I bought our first home with Carole. My son, Noah bought his duplex from Carole’s son David. My son Jake bought his duplex from David. That’s the whole family!
The Bernsens bring a wealth of experience to the table and work for you in finding the right place for the right price. They take great care and work hard to navigate you through the whole process. And in the case of our first house, Carole did a great job of crafting our marketing plan.
So whether you are buying or selling, give the Bernsens a call and get a good night’s sleep.
- The Bolands
Paul. . . .
We truly appreciate your expertise in managing our home sale. We will whole heartedly recommend your family business.
- Mike and Chelie Muraski
Carole and her team are fantastic. We couldn’t recommend them more highly.
- Eric and Susan Kalinowski
Thank You, Thank You, Thank You!
We absolutely love our home and obviously you are to thank. Thanks for being so patient with us and educating us along the way. You were our saving grace. When in doubt of something our standard line was “Let’s ask Carole.” We feel so blessed that we had you to guide us. Thank you for everything. We can’t wait for you to see the house once we are finished.
- Molly and Brad Kramper
“I have a policy that I will ONLY surround myself with people I enjoy working with in my life...and Carole is indeed a person who always maintains her patience AND her persistence FOR me, as my advocate AND my advisor, whenever I have been in need of her great expertise over more than 10 years of working with her. I can’t imagine letting anyone else help me to navigate through the area of real estate, and I would encourage anyone to benefit from her wonderfully thorough yet warmly-embracing style of work ethic.”
- Dr. Sandy Jost, Ph. D.
In The Best Hands Possible . . .
We just wanted to thank you for all the work and time put into selling our home. We always felt assured that the house was in the best hands possible. You did such a thorough and careful job, taking our needs and concerns seriously. We never hesitated to call you with thoughts and questions because you were so open with us from the beginning. So, from the buying to the selling, we thank you tremendously for all your help!
- Jim and Amy Shroeder and Family
Matt and his team did an outstanding job with the sale of my home. They went above and beyond what I expected to make sure that every detail was taken care of and accounted for. Their resources were extremely helpful to me in order to make sure that the house closed and everyone and everything taken care of. They definitely went the extra mile beyond what an average agent would do to help me sell and close my home. Every aspect of this sale was handled with professionalism. Their experience in all aspects of the process made it much easier for me to sell this house and make sure that it closed. I could not have been happier about the service I received.
I would certainly recommend them to anyone even thinking about selling or buying a home.
- Kevin and Pamela Ohlendorf
Patient . . .
Matt was awesome. So happy that we were able to work with him. He was patient with our search and he had great advise. The Bernsen team is amazing. We loved our experience with them. Matt was exceptional and David was great too. Thanks for making our dreams reality.
- Timothy and Sally Zetzman
First Time Home Buyer . . .
Paul walked us through the entire process while explaining everything to us in terms we could
understand. He also gave great suggestions without being pushy. This was the first home we purchased and the experience was easier than we thought it would be. We felt completely at ease working with Paul.
- Jeffery Lewis
Got Our Dream House . . .
We truly felt like Matt got us our dream house and neighborhood. All together this was our 5th purchase/sell of a home, and there has been no other agent we have worked with that even came close to our experience with Matt and we have worked with premier agencies such as Sotheby’s and local comparatives in other states. His wisdom and insight on specific houses and neighborhoods was priceless considering we were relocating from out of state. Needless to say, we will be recommending him to everyone we can! So grateful for all he did.
- Robert and Carrie Shostak
Very Attentive . . .
Paul was extremely attentive to our needs, was there when needed and returned emails/calls promptly. We were very happy with our new home purchase and sale of our old home. We will use the Bernsens again if we ever move in the future.
- Michael Garavaglia and Katherine Mosher
Above and Beyond . . .
Matt went above and beyond handling things related to the inspections, service and closing as we lived out of town and couldn’t be there to meet people.
- Red and Emily Grasso
Pleasant Experience . . .
Carole actually makes the difficult process of buying or selling a home pleasant. I look forward to each and every interaction with her (and/or her whole team) because they give me their expert opinion while also valuing mine!
- Sandy and Terry Jost
Presenting our Offer . . .
Our agent wrote a very nice cover letter when presenting our offer to the sellers. I believe it is what helped them to accept our offer.
- Joseph and Kellie Schilling
Top Notch Team . . .
Carole Bernsen and the whole team are top notch. They are very professional and explain everything clearly. They are with you every step of the way and I was very grateful to work with them.
- Mary Beth Hennessey
Encouraging . . .
Carole was always there when I needed to talk to her and she gave me the encouragement to go ahead with my sale. I was well pleased and would trust Carole with any of my business.
- Marie Reis
Thanks For All Your Hard Work . . .
...on the closing of my condo. I appreciate everything you all did for me. Everyone was wonderful to work with. I absolutely love my condo and the location as I was able to train for the Dopey Challenge 4-day run at Disneyworld on Grants Trail! I love having the trail in my "backyard".
- Kristin Werner
Excellent . . .
Carole and her sons were excellent in all aspects of this transaction. I would not hesitate to use them again. I have referred them to friends.
- Geoffrey Daniels
Prepared and Professional!
Carole was well prepared and professional in all aspects of the sale making it easy for me to get through.
Carole went out of the way to work with my moving company "Home Sweet Home" in getting house ready for the market and staged it surely worked for a quick sale.
- Frederick Houser
Paul Was Just Wonderful
Paul was just wonderful. Being in NY and having to buy a house in MO, so far away, Paul was the best in coordinating all the necessary documentation. Simply the best.
-Antonio and Ana DaSilva
Couldn't Have Asked For More!
Carole found a house for me when I moved to St. Louis. When the time came for me to sell the house due to a job related move, I did not think of calling anyone but her. She and her team are terrific. Everything went well, could not have asked for more.
- Patricia Jamison
Thank You, Thank You, Thank You!
We absolutely love our home and obviously you are to thank. Thanks for being so patient with us and educating us along the way. You were our saving grace. When in doubt of something our standard line was "Let's ask Carole." We feel so blessed that we had you to guide use. Thank you for everything. We can't wait for you to see the house once we are finished!
-Molly and Brad Bommarito
In the Best Hands Possible!
We just wanted to thank you for all the work and time put into selling our home. We always felt assured that the house was in the best hands possible. You did such a thorough and careful job, taking our needs and concerns seriously. We never hsitated to call you with thoughts and questions because you were so open with us from the beginning. So, from the buying to the selling, we thank you tremendously for all your help!
-Jim and Amy Shroeder and Family
Ellen O'Brien recently nominated Carole Bernsen for a company award and these were her thoughts . . .
I feel she exemplifies the meaning of a very caring agent, having her client’s best interest always at heart. Carole has been an agent with Coldwell Banker since 1989 and I continually receive praise for her attentiveness to her clients. Carole's father was in real estate with John Armbruster for 20 years. His mission statement was to always sell someone a house that was good for them. Carole went into real estate because of how much her dad loved the business and how he helped so many people with buying and selling their homes.
Carole now has a team of helpers supporting her with her philosophy of 100% attentiveness to her clients. Her son, David, is a full time agent working exclusively with Carole and Terri Diliberto is her marketing director. Carole believes in having a very positive attitude with all sales transactions and David and Terri support her with this and help her accomplish this goal.
- Ellen O'Brien, Office Manager
“I have a policy that I will ONLY surround myself with people I enjoy working with in my life…and Carole is indeed a person who always maintains her patience AND her persistence FOR me, as my advocate AND my advisor, whenever I have been in need of her great expertise over more than 10 years of working with her. I can’t imagine letting anyone else help me to navigate through the area of real estate, and I would encourage anyone to benefit from her wonderfully thorough yet warmly-embracing style of work ethic.”
- Dr. Sandy Jost, Ph. D.
You Care Greatly for your Clients
"Thank you for all you've done to bring my property to closing 3/5/08. I knew I needed a professional to handle the house once I left town. It required taking the listing from another company and giving it to the "Big Gun". But Carole, you are so much more than a company. Your professionalism is without contest, but it is your spirit that brings you far above the crowd."
"You care greatly for your clients. Everything it took to manage this sale including dealing with a "high maintenance" buyer, the things needed to be fixed and all the family members posing as players to bring this all to fruition was handled with poise and graciousness, but also with tenancity required of a true professional."
"Not only Coldwell Banker/Gundaker but the entire Kirkwood Community is blessed to have you living and working in their midst."
- Carole Baker
Bernsen team is awesome!
- Jason and Megan Murray
Answered all questions that I/we had completely and patiently.
- Mary Teare